FAQs

Here you'll find answers to the most common questions. If you cannot find what you are looking for, do not hesitate to contact us!

We will ship your order as soon as possible after receiving your payment.

Shipping is done via DHL GoGreen within Germany, or via GLS to selected countries of the European Union (local exemptions may apply).


Shipping costs within Germany are 4,90 €, for order value above 59 €, shipping is free.

For shipping outside of Germany, shipping costs of 7,90 € apply for the following countries. Purchases above 89 € are shipped for free. Delivery is via GLS:



Denmark, Belgium, Luxembourg, Austria, Netherlands.



For the following countries shipping is 9,90 € and free of charge from a purchase value of 99 €. Delivery is via GLS:



France, Switzerland, Poland, Czech Republic.



For the following countries the shipping amounts to 13,90 € and is free of charge from a purchase value of 99 €. Delivery is made via GLS:



Bulgaria, Croatia, Cyprus, Estonia, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Portugal (except Azores, Madeira), Romania, Slovakia, Slovenia, Spain (except Ceuta, Las Palmas, Melilla, Santa Cruz de Tenerife), Sweden, Finland.


You can choose your country before placing your order.

Your return within Germany is free of charge. Please note our cancellation policy before returning.

You can easily register your return via our returns portal and directly generate your DHL return label. A return is possible throughout Germany in every DHL parcel store.

If you are shopping internationally, the costs for returning the parcel to our warehouse lay with you.

Please address your returns to:

Rocket Launch GmbH

Nordenhamerstr. 180

Halle 40

27751 Delmenhorst

Germany

Currently we are offering the following payment options:

PAYPAL

For more info, please check our terms under point 5 "Payment".